Refund Policy for Weed Supermarket

At Weed Supermarket, we stand behind the quality of our products and want our customers to be completely satisfied with their purchases. If you are not entirely happy with your order, please review our refund policy outlined below to determine your eligibility for a return and refund.

Eligibility for Returns

You may return an item for a refund within 30 days of receipt provided that:

• The item must be in its original, unused condition, just as it was when delivered.
• The product must be returned in its original packaging with all included accessories and documentation.

Please note that due to the nature of our products, certain items may not be returnable unless defective. These include perishable goods such as flowers and edibles, or any product marked as non-returnable at the time of purchase.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team via email at sales@weedsupermarket.store to obtain a return authorization. Include your order number, the items you wish to return, and the reason for the return.
2. Once your return is authorized, you will receive detailed instructions on where to send the returned items. You will be responsible for the return shipping costs unless the return is due to a defect or an error on our part.
3. Pack the items securely and include the original receipt or proof of purchase.

Refund Process

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within a certain amount of days (usually 5 to 10 business days depending on your card issuer’s policies).

Exchanges

If you need to exchange a defective or damaged item for the same item, follow the return process stated above and specify that you would like an exchange. Once the original item is received and inspected, the replacement item will be shipped to you.

Non-Returnable Items

Please note that certain items are non-returnable and non-refundable:

• Gift cards
• Downloadable software products
• Some health and personal care items

Questions

If you have any questions regarding our refund policy, please contact our customer service team. We are here to help and ensure your satisfaction with every purchase.

Thank you for choosing Weed Supermarket. We value your business and are committed to providing you with the best possible service.